selling entity
Distributor Name
OLILABO Corporation
sales manager
Atsuo Ikehara
address (e.g. of house)
Phone number
Selling Price Please enter your customer ID and password, and then you will be able to check each product detail page.
The price shown is the "total price paid (including tax)", which is the price of the product plus consumption tax.
Fees other than the product price postage
postage The shipping fee is 550 yen (including tax) for all shipments within Japan. However, if the total order amount is 15,000 yen (including tax) or more per shipment, shipping will be free of charge. International shipping is not available. Customized care is not subject to the above, and will be charged at the flat rate of 550 yen (including tax) per order within Japan.
Payment Method We accept credit cards as the only payment method.

Accepted Cards】 【Accepted Credit Cards

Due to our payment system, we do not issue credit card receipts.

Time of payment Credit card: It depends on the closing date of your credit card company and the details of your contract. Please contact your credit card company.
Time of delivery of goods Normally, we ship within about 3 days after confirming your order. However, for special areas such as remote islands, please allow 2-3 days more than usual.
Some products (personalized and customized products) are made-to-order and will be shipped 5 business days after order confirmation.
*It may take more time if there are long holidays such as Obon and New Year's holidays.
You can check the shipping preparation status in the list of your purchase history on your "My Page".
In case of long-term absence or impossible delivery In the event of a delay in receipt due to the customer's long-term absence, the parcel will be kept by the courier company for 7 days after arrival at the delivery store, regardless of the reason.

We will not reship parcels that are returned after the storage period has passed.
If you do not receive your order after it has been shipped, it will be treated as a cancellation and only the product price will be refunded. Shipping charges will not be refunded.

Handling of returns, etc. We do not accept returns or exchanges for customer convenience.

We will accept returns or exchanges only if the delivered product is not what you ordered or if the product is damaged. In such cases, please contact us within 7 business days of receipt of the product and we will exchange it for a new product. OLI LABO Co., Ltd. will pay for the shipping costs of returning defective products.

Inquiry form from your "My Page" and "Contact Us" screen

Handling of Personal Information

OLILABO, Inc. will strictly adhere to the following regarding the handling of personal information.

1. Management of Personal Information
We will not sell or distribute your personal information to any third party other than for administrative purposes.
Collection of Personal Information
We collect personal information provided by our customers for legitimate purposes, such as to deliver useful information to our customers.
3. Use of Personal Information
Depending on the content of your inquiry, we may respond to you from our affiliated companies, subcontractors, business partners, or other customers in our business. For this purpose, we may forward the registered information to these customers.
4. Obligations to Business Subcontractors
Unless there are special circumstances such as legal obligations to disclose the information, we will not disclose or provide the information to third parties such as our affiliates, subcontractors, or business partners without the prior consent of the customer.
Disclosure to Third Parties
In principle, the Company shall not disclose to any third party any personal data obtained by the Company, except in the following cases
When the customer agrees to the disclosure after specifying the party to which the data will be disclosed and the content of the information to be disclosed.
When we receive an official request from a court of law, the police, or other public institution in accordance with the law.
6. Policy Improvement
We will comply with all applicable laws and regulations regarding the handling, management, and protection of personal information of our customers, and will review and improve this policy from time to time.

About Cookies

Cookies are pieces of information that are stored in your browser when you access the site. Cookies do not contain personal information such as your name or e-mail address.

Cookie information may be used to deliver effective advertisements to visitors to this website and for the following access analysis.

  • When a customer logs into the authentication service, to refer to stored registration information and provide customized services for each customer.
  • To study the number of users and traffic
  • For service improvement
  • To prompt customers to re-enter their passwords (re-authentication) after a certain period of time has elapsed since their use.

Cookies can also be disabled through browser settings. You can choose to "Allow all cookies," "Deny all cookies," or "Notify user when cookies are received," among other settings for sending and receiving cookies.

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